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Privacy Policy

At SkyVoyage Global Ltd ("we", "us" or "our") is committed to protecting your privacy and personal data. This policy explains how we collect, use, store, and protect your information in accordance with UK GDPR and data protection regulations.

Last updated: February 2026

Data We Collect

We collect and process the following categories of personal data to provide you with our travel services:

1. Identity Data

Name, title, and date of birth.

2. Contact Data

Email address, phone number, and postal address.

3. Travel Data

Passport details, frequent flyer numbers, and travel preferences.

4. Special Category Data

Health or dietary requirements necessary for travel arrangements.

5. Technical Data

IP address and interaction data from our digital advertisements.

Legal Basis for Processing

We process your personal data under the following legal bases as defined by UK GDPR:

1. Consent

When you voluntarily submit your details via lead forms or subscribe to newsletters.

2. Contractual Necessity

To provide quotes, process bookings, and manage your travel itinerary.

3. Legal Obligation

To comply with financial, regulatory, and tax requirements.

How We Use Your Information

Your personal data is used for the following purposes:

  • Respond to travel enquiries and provide bespoke quotes.
  • Process bookings and issue travel documentation.
  • Communicate essential updates regarding your travel arrangements.
  • Send marketing offers and newsletters where explicit consent has been provided.
  • Improve our services and personalize your experience with us.
  • Comply with legal obligations and regulatory requirements.

Data Sharing and International Transfers

We do not sell or rent personal data to third parties. However, to provide our services, we may share your information with:

  • Airlines, hotels, and tour operators to fulfill your bookings
  • Secure payment processors to handle transactions
  • IT service providers who maintain our systems securely
  • Regulatory authorities when required by law

International Transfers

Your data may be transferred outside the UK/EEA where required for international travel arrangements. In such cases, we ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses approved by UK authorities
  • Adequacy decisions for countries with approved data protection standards
  • Binding corporate rules for transfers within corporate groups

Data Security and Retention

Security Measures

We implement robust security measures to protect your personal data:

  • All payments are processed through secure third-party providers
  • We do not store credit/debit card details on our systems
  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and monitoring
  • Limited access to personal data on a need-to-know basis

Data Retention

We retain personal data only as long as necessary for the purposes collected:

  • Booking data: Typically up to 7 years for legal and financial compliance
  • Marketing preferences: Until consent is withdrawn
  • Enquiry data: 2 years unless a booking is made
  • Technical data: Up to 26 months for analytics purposes

After the retention period, data is securely deleted or anonymized.

Your Legal Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right of Access

Request access to your personal data we hold.

Right to Rectification

Request correction of inaccurate or incomplete data.

Right to Erasure

Request deletion of your personal data in certain circumstances.

Right to Restrict Processing

Request limitation of how we use your data.

Right to Data Portability

Request transfer of your data to another party in a structured format.

Right to Object

Object to processing of your data, including for marketing purposes.

Withdraw Consent

Withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact us using the details below. We will respond to your request as soon as possible.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. These include:

  • Essential cookies: Required for basic site functionality
  • Analytics cookies: Help us understand how visitors use our site
  • Marketing cookies: Used to deliver relevant advertisements

You can manage your cookie preferences through your browser settings. Please note that disabling some cookies may affect the functionality of our website.

Third-Party Services

We use the following third-party services that may collect data:

  • Google Analytics for website analytics
  • Google Tag Manager for tag management
  • Meta Pixel for advertising insights
  • EmailJS for email communications

Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

SkyVoyage Global Ltd

Email: info@skyvoyage.co.uk
Phone: +44 203 370 6756
Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
Website: www.skyvoyage.co.uk

Complaints

If you believe your data has been mishandled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

  • ICO Website: https://ico.org.uk
  • ICO Helpline: 0303 123 1113
  • ICO Address: Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this page indicates when revisions were made. We encourage you to review this policy regularly to stay informed about how we protect your data.

Material changes to this policy will be communicated through our website or directly to you when appropriate.